Maybe Krishnee is in a more fortunate position and can afford to lose a large sum of money. One claim was for cancelled flights and the other a cancelled package holiday and they have refused to fund both. He was made redundant on 18th August, I phoned AXA on 26th August. Finally the claim was processed and I received £75 paid into my bank account with no communication. They helped us with everything we need. It is not a travel insurance, but a bad health insurance. I took insurance out for my teenage daughter to go on holiday with some family members in March and as has happened to many, the trip was cancelled due to COVID19. Post-lockdown travel insurance: what to look out for. They will not refund me my hotel cost despite the hotel cancelling my stay due to Covid-19 and despite AXA actually confirming that I … We were forced to delay flights and find alternative accomdation as our holiday had finished. I.e my room slept 4 (2 double beds, 1 not used and 1 used solely by me) they then divided the hotel cost by 4 and took that as the amount.Wouldnt pay out on the travel costs as a friend had booked it and also wouldnt consider a second travel in direct contradiction with their approach above to the room.Lastly they will scam you on the euro rate. They found loopholes in their terms and conditions in order to deny my claim. People are losing life-changing amounts of money and it is despicable behaviour from an established and (previously) well-thought of company. | Read 21-40 Reviews out of 250 No, it is not a requirement to have insurance to enter the Schengen Area. The company is well known for excellent coverage for cancellations due to weather and destination accommodation failures. Worked their way out of paying completely based on the following points you may not have noticed.Firstly if you have a joint policy you will be charged the excess per person regardless of if they travel or not. Happy to take the money but do not pay out for justified claims. If you need to file a claim, they will make endless excuses not to pay and treat you rudely in the process. Then they emailed saying only I could claim despite me booking it all even though I was only claiming for hotel. What a joke paid for travel insurance when booking holiday as recommended. So I sent every document in a separate email!The last correspondence I received was, yet again, asking for something else, proof of my husbands length of service with his company. We took out annual travel insurance with cover wise, underwritten by AXA. Put the claim through and was then told I was not covered. You will not worry about anything because you know that Axa will be at your back. Had to cancel our holiday due to lock down.I phoned Axa they instructed me to call Jet 2 and cancel the holiday as I was covered on my holiday insurance and ask for letter of cancellation.No problems sent all to Axa they said they would contact me.Waited a month no contact so I phoned them.Was told as I had booked a package holiday then Jet2 are responsible.Phoned Jet 2 they said as I had cancelled the holiday as instructed by Axa Jet2 are not responsible for my claim.Sent e mail to Jet 2 again explaining Axa will not pay my claim have heard nothing after two follow up e mails.Have received £100 from Axa as a form of compensation but because of their cock up we are still £1600 out of pocket.We are stuck in the middle of two companies one blaming the other. With the Brexit deadline almost upon us and the current coronavirus pandemic, choosing the right Travel Insurance have never been more essential. Its absolutely disgusting. NOT HAPPY - AVOID AVOID AVOID. If you were waiting all of 2020 for a big vacation—or maybe even all your life—you’ll want the best travel insurance protection in case your trip goes south. Delayed, Delayed, Then Paid Fraction Of Claim. To measure our success, we have partnered with Feefo that operates independently of AXA. © 2021 Trustpilot, Inc. All rights reserved. Krishnee answered and I was told that they had no record of the claim, I could re-submit but actually, the trip was not eligible for a claim. Sandro's car breaks down in Germany and cannot be repaired within 24 hours. Our success stories depend on how satisfied our customers are at the end of the day. Real reviews from real people. Axa always provided us excellent service even when we had to leave Jordan last minute before border closed. Avoid AXA Travel Insurance at all costs. Last March, my wife and I were stranded in Australia after the transport hubs of Bangkok and Kuala Lumpar shut their borders due to the pandemic.Anyway, I managed to get us some flights via Doha.Once home I started a claim to try and recoup the £2400 it cost to get us repatriated.I managed to get £600 back from my travel agent for the unused flights back to the UK, so I tried AXA to make up the short fall (after all thats what I pay my insurance for).Axa were so bad, stalling, stalling and more stalling.All documents were sent on the day of asking, but more stalling.Anyway, heres my advice...If your not having any joy, contact the CEO (address on ceo e-mail website).You won't get a response from him, but you will be put on the radar and will get a response from customer service pretty quick with compensation (about £40) for poor customer service.After 8 months and numerous complaints to ceo and numerous payments of compensation, AXA decided they wouldn't be paying out. AXA Insurance Reviews. Pleased to know that they were always on hand to answer any questions. Der Reiseversicherer AXA Travel Insurance ist auf günstige, aber leistungsfähige Reiseversicherungen spezialisiert. Be very very aware of this company. 4 stars. I am surprised that those scammers are allowed to operate in the Uk .Wait and Wait for claim results, three months later I received a letter of rejection to my claim on the basis that I have not provided enough information, even though I did. It just goes to show that havering a bad insurer makes all the difference - Axa is absolutely terrible and did everything they could to not pay out when everyone else going to the wedding had theirs pay straight away. We had to cancel our holiday as we really couldn't afford to go if my husband wasn't working. The airline refunded the money without hesitation and naturally, I thought that I would have a similar experience with AXA. Worst service I've ever had . There are some big names in the Singapore travel insurance market and AXA is certainly one of them. The Axa Travel Insurance well maintained throughout the customer. They are doing everything in their small print to avoid paying out for legitimate claims. I first logged the claim in March and, after several calls and emails to them, finally received a claims back at the end of June. That is one star more than I would like to have given them. I did get payment in the end but had to jump through hoops AND complain four times ! I submitted by evidence quickly and waited the 30 working days (6 weeks!) It has an A+ rating with the BBB and only a small handful complaints against it in the last three years. With most providers, it includes a small amount of medical cover 1.But if you’ve already taken care of your healthcare needs with AXA’s global health plans, then you can make things easier for yourself, by simply adding travel cover to your policy**. Buy now! AXA travel insurance offers solid cover, including Insolvency, Baggage, Cancellation, Delay and Catastrophe on all plans, for very competitive prices. I was asked for 3 documents, proof of cancellation, proof of redundancy and proof of holiday booking, which I emailed. Overall Rating. Find out what genuine customers have said about axa.co.uk/insurance/personal/contact/. We all pay insurance for a reason. Do not recommend them. Customer reviews. Our reviews include experiences of real customers who can share their versions of using our travel insurance product as well as interacting with our teams. It is not a voluntary cancellation when a country closes its borders to foreign nationals. Die online abschließbaren Angebote der Axa Travel Insurance … Every time I phone to find out what is happening there is some excuse as to why they can't proceed. The company does post some positive customer … They said they would get back to me in 4 hours or less. It was peace of mind to having the insurance. Customers praised “helpful” staff who were “easy to deal with”, and several had had a good experience when making a claim. Voglio il rimborso!! Reviews, Sales, and Service Ratings for AXA Assistance USA. Is AXA travel insurance worth it? Although AXA Travel Insurance is part of a large international insurance company, there isn't much information available about its reputation with travel insurance consumers. They didn't receive the documents. For many years I had AXA annual travel insurance, never had any reasons to make a claim until last year. So on my trip on my own, I ended up paying double the excess.Next scam - if the room has a maximum occupancy of higher than you require they will split your payment by that. Tried to put in a claim and never heard back. 4.5/5.0. Since then they have refused to pay, making every excuse they can, despite my being with them for many years. Not a service of that level which I was expecting.Not happy with my choice. We evaluated travel insurance providers based on coverage, number of plans, optional coverage, medical coverage limits, and AM Best ratings to determine Reviews.com scores and create our best travel insurance provider reviews. travelled home from far side of Turkey following government advice. 31/07/2020 Axa Insurance. AXA’s Assistance USA Gold Plan’ is a very comprehensive travel insurance policy with strong traveler assistance and 24/7 concierge services. At AXA we work hard to provide the best service possible to our customers. I queried immediately, and was informed that a we were travelling with another couple, they would have to claim on their insurance despite the fact I had paid in full, and included statement in documentation.. Avoid. I purchased an AXA policy after booking a once in a lifetime overseas dive trip. I got travel insurance before Covid, I have tried no end of times calling them,which tells me to go on line for a claim.the call switches off, I go on line pop my detailsIn guess what it didn’t recognise me,tried this various different ways to no avail,so I can’t get help from my insurance company. During my trip i contacted AXA on the telephone to ensure I was covered for some tooth ache I was experiencing, they explicitly advised that i was covered and i should seek immediate treatment, they even offered to find me a dentist. I have never claimed insurance in my life however have paid for over 25 years... due to this company I will be reviewing all of my policies. Only the latest review will count in the company's TrustScore. All in all, one of our favourite insurers in terms of value for money. NOT!!!! Non rispondono al telefono, ti lasciano in attesa all'infinito e inoltre la mail di contatto indicata sul Contratto stipulato NON è ATTIVA. Travel Insurance in Chicago, IL. in which they tell you not to chase. AXA Assistance USA Platinum There were a few unexpected flight delays going to France and coming home but luckily the airlines was able to make provisions without any extra costs. AXA Travel Insurance provides four different travel insurances that come with varying degrees of coverage. Great until you need to make a claim. Tried to claim for a room that I was not able to use due to COVID restrictions. They need this document and then they need another document. Based on their logic, I guess AXA expected me to swim across the Pacific Ocean and enter the country illegally.AXA refuses to refund my premium, or indemnify any of the losses for this trip. Always excellent people on the hotline! Scam artists. Every single thing you send them, they take 30 days to respond ! They are an unscrupulous company engaged in legally questionable business practices. Admittedly it took time (their staff was furloughed too) and we had to present the relevant documentary proof, but once underway, all was settled in more than satisfactory manner and timescale. Read LorenaDougherty's review of the Axa Travel Insurance, 1 of 162 Axa Travel Insurance reviews, & compare with other Travel Insurance at Review Centre 5 stars. I purchased my trip on 29 August 2019, and bought the AXA policy in mid-January 2020. Ridicoli. They are rubbish. We are owed £1400, doesn't sound much to some, maybe, but we are now struggling and need this money to pay bills. It is only when I threatened them with a legal action, guess what, I was paid fully.I am determined to proceed with the formal complaint I filed until the end .Scammers like this firm must not be allowed to take people’s money. Choose from our Bronze, Silver, or Gold levels of cover, and tailor you your travel insurance … Enjoy your trips with absolute peace of mind by getting a travel insurance to cover your overseas travelling. Please don’t use Axa!!! You will never have Worse than this company During my vacation I was in excruciating pain Then I went to the emergency department and after the doctor's examination and the ultrasound procedure and the blood check the Doctor advised me to make a gallbladder removal operation Directly and he booked me for the next day operation I have contact AXA to inform them about that and after more than 1 hour in the phone the told me We cannot cover you the start making excuse and now after almost 2 month they say that his medical team say that the operation was not necessary you will not believe they make a lot of drama and they make a lot of excuse just to avoid paying me around £1500I never ever have like this bad experienceEither I had declare when i have made the insurance policy that I complained of gallstones!!! I always take out travel insurance and have never made a claim. Especially that it dangerous to travel nowadays. AXA offers four travel insurance plans with varying levels of coverage, so one is bound to meet the needs of the occasional traveler. Will be renewing with someone else for my next policy. My holiday company got me home promptly and advised that ABTA had told them clients should, in these circumstances, seek reimbursement from their holiday insurance provider, in this case AXA. They are an unscrupulous company engaged in legally questionable business practices. Awful experience with AXA Travel Insurance. AXA covered all bills and sourced flights home. BBB accredited since 5/29/2018. It is listed as a travel insurance, but it does not cover anything related to flights except death and doctor confirmed illness. Average on Squaremouth is 0.2%. In case you have purchased any of our products at any point in time, we would be happy to share your feedback. DON'T WAST YOUR MONEY - MORE IMPORTANTLY YOUR TIME. Travel Insurance: Buy International Travel Insurance online for individual or family with Bharti AXA. In this review we attempt to explain the particulars of AXA travel insurance. Thank goodness I wasn't ran over by a car as I would now be paying medical bills for the rest of my life. Rubbish. It has also caused some insurers to make changes to their policies. Then they asked for documents which were not previously requested! !I have chosen AXA as travel insurance for the caribbean with Air Caraibes, having had problems with the flight we have tried to contact them many times but impossible to speak to them. See BBB rating, reviews, complaints, request a quote & more. One time they asked me how big was the email I'd sent as their system can't cope with large emails. I now have no other choice but to take this to the Ombudsman service and report AXA for malpractice. But it is a very good idea indeed. 3 stars. AXA Travel Insurance Review Reviewed by: Thats Insurance. AXA customer reviews In Finder’s 2021 customer satisfaction survey, AXA was highly commended, with 4 stars out of 5, and 80% of customers saying they’d recommend the brand. More about AXA travel insurance. I had the same flights booked as a number of my friends and family as it was for a wedding. Whilst on holiday in majorca our 3 year old had an outbreak of chicken pox. Absolutely terrible insurance company. I purchased an AXA policy after booking a once in a lifetime overseas dive trip. However, very disappointed their recent service. They need to be investigated and exposed. ANYWAY GOOD SEVICE EXCEPT COVID 19 TRAVAL RESTRICTIONS. Analyst's Rating. My holiday was curtailed part way through due to Covid restrictions in resort. 0.1% (37) negative reviews to sales. They are an unscrupulous company engaged in legally questionable business practices. Finally, the AA also offers wedding travel insurance cover, which provides a range of standard travel insurance benefits plus it provides protection for loss or theft of wedding rings, gifts, clothing, photographs and video. Sent statement through to prove this but still sticking to paying me minimal and deducting £50 excess fee. In our analysis we've focused specifically on features of coronavirus cover that we think are the most vital. It is not a scam, but it is as close to one as the law allows.
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