Our TED@BCG event on April 8th marks our 10th event in partnership with TED. A government agency partnered with BCG to design and implement a new service delivery model. Government leaders need to reengineer their approaches to stimulus funding in four ways if they expect to fix what is broken and build robust and enduring economies. To evaluate the strategic and operational success of the policy requires implementing IT tools and systems for collecting data and tracking and analyzing outcomes. With four decades of legacy to overcome, the solution does not lie in blind adoption of Many public sector agencies face financial strain after the COVID-19 pandemic. Such a pilot phase focuses on selected beneficiaries, territories, or sets of services to help identify roadblocks from, for example, operational inconsistencies or unexpected side-effects. In this video, the BCG senior partner and managing director discusses how agencies can successfully meet the challenge of doing more with less. Public sector organizations are under pressure to deliver more for their citizens, from seamless digital services to policies and programs that address complex problems, societal challenges, and crises. BCG’s “three peaks” framework for transformation in the public sector guides organizations through every phase of the end-to-end transformation process. In public education, for example, stakeholders include students and families, teachers and teachers unions, school administrators, private suppliers, public and private funders, political parties, and local authorities. You will work together with case and proposal teams and provide knowledge assets and expert advisory. Countries must strive to achieve human-capital development that serves the economies of tomorrow. To earn the public’s support, government use of advanced analytics must include stakeholder input, proper controls, regular reviews, and contingency plans for lapses. Organizations must build on the momentum from their response to the crisis, delivering better care at lower overall cost and becoming more resilient to future disruptions. The key is innovative approaches that stimulate beneficial behavior changes among the citizens, while maintaining their freedom of choice. Dan rejoined BCG full-time in 2005 after working as a summer consultant in the Chicago office in 2004. BCG’s Three Peaks Framework for Public Sector Transformation Provide public services to both depopulated rural areas and burgeoning megacities? The study revealed a remarkable uptake of agile in the public sector. Designing and Implementing IT-enabled Tracking Tools. COVID-19 has massive implications for governments, including increased demand for public services and the need to improve resilience. Government officials and top civil servants need to invest sufficient time and energy in all three phases.These three peaks overlap and are intertwined over time; they are not linear. New Opportunities and Demands Unleashed by Digitalization. Many civil servants have become frustrated and disillusioned after the failure of previous transformation efforts. But their approach must reflect the specifics of their economy and workforce. Governments need a dashboard—one that tracks not just economic growth but also citizens’ well-being and happiness levels—in order to understand how their performance stacks up. In the public sector, agility can provide a stable framework that forms, nurtures, and eventually dissolves dynamic cross-functional teams. The dollar value in government contracts awarded to Boston Consulting Group and McKinsey doubled in 2020, with both large US management consultant firms enjoying a sharp increase in federal work during the pandemic. Boston Consulting Group (BCG) is a global management consulting firm and the world’s . Short-term results are especially important for convincing both citizens and public employees that it is indeed possible to transform the way government provides public services. Public-Sector Workers Have a Lower Opinion of … Even among more moderate voters, skepticism about the effectiveness of public policy and government’s ability to deliver on its promises runs high. Business Transformation, April 27, 2018 Here are the best practices for reducing expenses while raising efficiency and effectiveness. the Public Sector practice across Asia-Pacific. For public sector organizations to have a successful transformation journey they must climb three distinct “peaks”: vision, design, and delivery. Not only will the public sector have to play a big role in helping citizens and institutions adapt, but it will also need to look at how governments of the future need to be structured to deliver to citizens. To capitalize, defense contractors can’t rely on the business models of the past. Restarting Societies and Economies—Safely. BCG experience shows that in the private sector, the costs of supporting and implementing a transformation are estimated at 10% of the expected gains. Yet the public’s skepticism about the efficacy of government action isn’t slowing its demand for more public solutions to critical problems. BCG helps the public sector improve how it operates so that it … To adapt, leaders must rethink governments’ roles and processes. Don’t fall into these five traps. Defense agencies receiving a surge in COVID-19 stimulus funds must urgently adopt new patterns of procurement. Public sector actors—no less than private sector ones—now confront a world of unprecedented disruption. Our work with government clients offers unique opportunities to shape the future of public sector reform across the world. Technology can help, but it’s only one part of a broader solution. Governments have an unparalleled opportunity to use stimulus programs to drive climate change progress. Three HR reforms from the private sector can ensure they have the people and skills they need. Through the ability, for example, to design value-based, data-driven public policies, create new delivery models based on citizens’ input, or streamline internal processes, digitalization offers enormous opportunities for the public sector to transform the way it serves the public. Tatum . Explore our interviews, articles, briefing bulletins, and podcasts from around the world. Over this time, we've co-created 138 TED Talks featuring experts from BCG and beyond that have collectively been viewed 143M times. We work with governments to create long-lasting, positive impact for citizens and society. Peak 3: Delivery—Ensuring Sustainable Results. “Responsible AI” can help officials make thoughtful policies that improve lives. Even though global public opinion surveys reveal low levels of trust in business, discontent with the political status quo is creating genuine upheaval: Witness the backlash against liberal economic and immigration policies evident in the Brexit vote in the UK as well as in the recent elections in the US, France, Germany, Italy, and Austria. Most prominent among them: defining the “why” of their transformation efforts, and delivering concrete and effective results from these efforts in the form of improved services for all their citizens. In short, work on the three peaks runs in tandem and overlaps throughout a transformation process.Peak 1: Vision—Defining and Communicating the “Why”. • Nine in ten public sector agencies are How to build sustainable business advantage in a world where great is no longer good enough. The candidate should have employment law background and/or experience working with the public sector. Our public-sector framework is based on three broad characteristics that these individuals have in common: they are Many public sector transformations in which BCG has participated demonstrate the usefulness of a “testing phase” before full deployment. Related Expertise: AI is not without risk, but governments ignore it at their peril. But he cautions that doing so will “require a lot of courage.”, Meet Our Public Sector Consultants and Experts, Explore BCG’s Future Skills Architect tool, Technology, Media, and Telecommunications, A Vaccination Strategy to Save Lives and Livelihoods, Generating the Right Returns from Stimulus Packages, Vaccines Aren’t the End of the Fight, but the End of the Beginning, The Role of Infrastructure Stimulus in the COVID-19 Recovery and Beyond, How Governments Can Galvanize Their Nations for the Rebound, Border Biosecurity Must Be Reinvented to Restart Economies, AI Brings Science to the Art of Policymaking, Now Is the Time for AI-Powered Governments, Responsible AI Builds Trust in Government, The Citizen’s Perspective on the Use of AI in Government, How to Supercharge Your National Digital Transformation, Recasting Government in the Wake of COVID-19, Why the Social Sector Needs Scenario Planning Now, Getting to Agile at Scale in the Public Sector, How COVID-19 Advanced Digital Learning for Lower-Income Populations, A Postpandemic Reboot for Government Welfare, When Backing Companies, Governments Should Think Like Investors, Unleashing Innovation in the Middle Billion Economies, Five Lessons from the Pandemic for Health Care Systems, Learning from COVID-19 to Transform Global Health Systems, How Procurement Unlocks Value-Based Health Care, Stimulus Offers a Rare Chance for Defense Agencies to Buy Better, How ISR Tech Will Disrupt the Market for Defense Drones, Fixing the Talent Gap in Armed Forces Worldwide, A Five-Step Agenda for Smarter Government Spending, Empowering Governments to Buy Smarter in Defense, Five Ways to Speed Up Government Procurement, Government Procurement Gets the MIDAS Touch, A Better Way for the US to Invest in Infrastructure, Two Ways Cities Can Unify Their IoT Systems, In Building an Urban Mobility Platform, Cooperation Is Key. Likewise, while private, for-profit organizations are typically oriented toward a single, ultimately monetary objective such as “sustainable value creation” or “cash,” the public sector must address multiple, sometimes conflicting, objectives that can be subject to rapid, politically driven change. Countries, regions, and states can still get the rollout right through science, hard work, and vigilance. Further challenges arise from the complexity and enormity of the transformations that pubic sectors must undertake. Employee Frustration. But public sector entities find transformation particularly daunting—especially when it comes to creating and communicating the case for change and ensuring sustainable delivery of results for stakeholders. Boston Consulting Group is an Equal Opportunity Employer. We work with some of the most senior and influential people in government all over the world. The value of contracts awarded to Boston Consulting Group (BCG) increased by 105 per cent year-on-year in 2020, rising from a total spend in 2019 of $15.1 million to … The result is transformation efforts that fail because they lack buy-in from political and administrative leaders, employees, and citizens or because they fail to deliver on their promises. Defining the why of public sector transformation efforts can be tricky owing to two fundamental features of public sector organizations: they serve many masters who have many different goals. Protecting the health-vulnerable population first can shave months off a country’s reopening. As a Project Leader within BCG’s Public Sector Practice, you will act as a key topic expert of our practice working alongside some of the world’s top minds in industry - shaping digital initiatives for our Public Sector clients. Because public sector entities find it challenging to define the why—that is, to create a vision for a transformation effort and what it should achieve—and bring about concrete results, they too often focus their attention on designing new policies and planning for their implementation. Step by step, BCG's Digital Acceleration Index helps governments meet their digital ambitions. The result? And they must be designed from the start for both sustainability and scalability, keeping internal and external constraints clearly in mind. We work with some of the most senior and influential people in government all over the world. That is, while for-profit companies may have multiple stakeholders, public sector actors have especially large and heterogeneous assortments of constituents. Apply for Senior Knowledge Analyst- Public Sector job with BCG in Washington, D.C., United States. The BCG Public-Sector Leadership Framework. To make performance improvements possible, they must be reengaged. In the next phase of a public sector transformation, organizational leadership must translate the vision into action. You may reach her by email at henderson.gemma@bcg.com. Digital platforms are likely to be the next game changers in city transport—but providers must reconcile conflicting stakeholder needs to emerge as winners. Many public sector transformations in which BCG has participated demonstrate the usefulness of a “testing phase” before full deployment. Finally, departments or agencies should highlight and communicate success stories to recognize civil servants who have played key roles in achieving positive outcomes. This approach to and mindset of transformation will enable organizations to build new capabilities and continuously adapt to evolving contexts and priorities. As economic pressure grows and budgets shrink, procurement officials need to revise their negotiating strategy with contractors so they get more for their countries’ money. leading advisor on business strategy. ... Boston Consulting Group is an Equal Opportunity Employer. Based on extensive experience working with public-sector organizations, BCG has identified ten steps that governments can take to ensure that their transformed HR organization is efficient and well-connected to internal stakeholders, that it takes a strategic approach to helping the overall organization, and that it has a full toolbox Governments have been slow to adopt this technology, but they now have the right opportunity and incentives to do so. Second, cities, provinces, and nations must engage a high number of citizens. The impact of today’s rapidly changing economic and technological landscape—combined with the long-term implications of an aging population, climate change, and globalization—affects everything from how education and health care systems need to evolve to how governments are funded. Governments deliver essential services that enable and better the lives of citizens. Gemma Henderson is a managing director and partner in the firm’s Melbourne office and a core mem-ber of its Public Sector practice. The public sector is adopting agile but not yet at scale. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. How should they gear their economies to be globally competitive in the age of Industry 4.0 without leaving large segments of their workforces behind? The same value-based lens for public policy could, for example, be used to measure and improve outcomes in education, public safety, and social policy, among many others. Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. COVID tests, risk color-codes, quarantines, and contact-tracing software will become standard parts of international travel for the next few years. Governments must meet new citizen demands for better services—but with fewer resources. Health systems should approach value-based payment holistically—as one element in a broader transformation agenda. The Biden administration has a chance to create jobs, strive for racial equity, and promote public health through smart spending. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. Financial and symbolic rewards bolster success. Governments must start planning for a post-COVID-19 world that brings bigger benefits to more of society and business. A remote-learning initiative in India suggests that smartphones could offer a low-cost solution to the digital education divide. The digital revolution presents huge opportunities for developing nations that have the right strategies and can mobilize their entrepreneurs and pools of hidden innovators. In the public sector, a transformation effort must have legitimacy with the public as well. Dan earned an MBA from the University of Chicago, and a BA in economics from the University of Michigan. In this action-planning step, organizations also define the required resources, which include: Plans must provide a level of detail proportionate to the time span they cover. BCG’s public sector thought leadership explores how governments and public sector organizations can deliver services, programs, and support to citizens and institutions. This makes transformation—that is, achieving a fundamental change in strategy, operating model, organization, people, and processes—as much an imperative for the public sector as for the private sector. As long-term threats to society loom, governments need to be ready if they are to safeguard the well-being of individuals and communities. The team must take a "problem-solving" approach that manages risk rather than avoiding it at all costs. bcg.perspectives - How the Public Sector Can Drive Successful Public-Private Partnerships Silvania Dwi Utami Investing in Greece's FutureIdentify Projects That Are Well-suited for a PPP Once an infrastructure project has been selected, the key question is whether it should be a public-sector-only venture or if the private sector should play a role. More specificity is need for shorter projects because creating opportunities for short-term victories not only brings credibility, as noted above, but also creates momentum and is useful for designing the dedicated structures that will deliver the most lasting and dramatic changes. private sector Global public sector Global private sector Global public sector Global private sector Global public sector Respondents who agreed or strongly agreed (median %) –21% –25% –10% Source: BCG analysis. Explore BCG’s latest thought leadership on the public sector. The choice comes down to adopting a uniform set of Internet of Things standards or building a cross-vertical platform that integrates different solutions. While the vision and design phases of a public sector transformation should take only a few months each, the delivery phase requires resources and support all along the mandate timeline—typically for a few years. What should they be doing to mitigate climate change? As economies rebound and people return to work, the welfare transition will be a highly visible opportunity to rethink the citizen journey. One example of value-based public-policy is value-based health care, which taps existing data on health-treatment outcomes to identify and disseminate evidence-based best practices proven to work. You will collaborate on challenging projects with team members from many backgrounds, advising our clients on a variety of topics, including:. Employees need to be convinced at the outset both that the case for change is compelling and that the change effort enjoys support from the top levels of the organization. BCG Senior Partner J Puckett explains what education systems need to focus on in order to provide learners with the skills that the future of work will require. Policies should also be designed for both short- and long-term impact. BCG’s client work shows that successful public-sector organizations have leaders who thrive despite trying circumstances …
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